PRIVACY POLICY (For surova.in)

Effective Date: [Add Date]

Welcome to Surova (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, and protect your information when you use our website surova.in and mobile application.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name
• Phone number (+91 86532 17175)
• Email address (support@surova.in)
• Delivery address

b. Order Information

• Products ordered (grocery, food, pharmacy)
• Payment details (processed via secure third-party gateways)

c. Device Information

• IP address
• Device type
• App usage data

2. How We Use Your Information

We use your data to:

• Process and deliver orders
• Provide customer support
• Improve app performance
• Send order updates & notifications
• Prevent fraud and misuse

3. Sharing of Information

We do not sell your data. We may share information with:

• Delivery partners
• Payment gateways
• Legal authorities (if required by law)

4. Data Security

We use secure servers and encryption to protect your data. However, no method is 100% secure.

5. Cookies & Tracking

We may use cookies to:

• Improve user experience
• Track usage analytics

6. Your Rights

You can:

• Request access to your data
• Request deletion of your account
• Opt-out of marketing communications

Contact: support@surova.in

7. Third-Party Services

We may use third-party services (payment gateways, analytics). Their policies apply separately.

8. Changes to Privacy Policy

We may update this policy anytime. Changes will be posted on this page.

9. Contact Us

📧 support@surova.in
📞 +91 86532 17175
🌐 surova.in