TERMS & CONDITIONS (For surova.in)

Effective Date: [Add Date]

Welcome to Surova. By using our app or website, you agree to these Terms.

1. Services

Surova provides:

• Grocery delivery
• Food delivery
• Pharmacy delivery

2. User Account

• You must provide accurate details
• You are responsible for your account security

3. Orders & Payments

• Orders are confirmed only after successful payment
• Prices may change without notice
• We reserve the right to cancel orders

4. Delivery Policy

• Delivery times are estimates
• Delays may occur due to traffic, weather, or availability
• Incorrect address may lead to cancellation

5. Cancellation & Refund

• Orders can be cancelled before dispatch
• Refunds will be processed within 5–7 working days
• No refund for delivered orders unless defective

6. Pharmacy Orders (Important)

• Prescription may be required for certain medicines
• Users must upload valid prescriptions
• We are not responsible for misuse of medicines

7. Prohibited Activities

You agree not to:

• Use the app for illegal purposes
• Provide false information
• Abuse or harm delivery personnel

8. Limitation of Liability

We are not liable for:

• Indirect damages
• Delivery delays beyond control
• Product issues from third-party vendors

9. Intellectual Property

All content (logo, app, design) belongs to Surova and cannot be copied.

10. Termination

We can suspend or terminate accounts for violation of terms.

11. Changes to Terms

We may update these Terms anytime. Continued use = acceptance.

12. Contact

📧 support@surova.in
📞 +91 86532 17175